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Manager should act like a leader and then it would be more effective to motivate employees.I know a lot of manager value customer and neglect employees.Customer is really important to us but customers are getting service from your employees,And if you upset one customer and then you loose your revenue, customer might not come again to your restaurant.In order to give customer an excellent service ,you have to fix your employees first. Because they are the one who will help you to bring more customer. .I know we train our employees at first but even after that a lot of things come to account.As a manager you have act like a leader.First of all build  a trust and connection between employees and you.So that they will know , there is only one person we can follow in the battlefield. Praise them a lot, even though their support was not the big portion in team work.As a result they will feel valued and willingly will do the job.You should not overreact in mistakes and also ups...

You need your charming person at the front . Specially in restaurants, where customer service are essential . There are so many things are going through peoples life .  People are having bad day , worst day at workplaces and home . You need to make them laugh , talk to them and listen . We need a ear to listen , to let it out . Some people ask ," How are you" and they don't even wait for the answer. It's great opportunity to catch the customer. If I was HR manager ,I would have recruited a charming person rather then hard working person . If you think about it , people don't come to the restaurant for just to eat , they come for the atmosphere as well . When the week is finished by working hard at your workplace , you want to go somewhere to have laugh and let it out your feelings and somewhere you can talk .  People notice those things where services are great and employees are nice and charming and smile on their face . You don't want to s...