Top 10 Insurance car company

These are the top 10 car insurance company in the UK.

1. NFU Mutual

Taking the top spot – just as it did last year – is NFU Mutual. The brilliant customer service and attentive staff pleased drivers, with one praising them for the "excellent and helpful service from the local office." Many were also satisfied with NFU Mutual's efficiency on providing policy information and sorting out a claim, while the fact they didn’t have to chat to someone in a call centre also impressed.

One user said NFU Mutual was "probably the best in terms of product and service standards." With its excellent reputation and service, NFU Mutual certainly deserves the top spot. 

2. LV= Frizzell

Frizzell slipped to fourth place in last 2012's Driver Power survey, but the specialist insurer for organisations and trade unions has pushed itself back up to second place by improving in every category.

Nearly all customer reviews were positive, with one describing Frizzell as "always competitive, very easy to contact and helpful", and another praising it for offering a "top-notch policy at a competitive price."

3. Adelaide IAM Surety

Adelaide IAM Surety, which offers cover to paying members of the Institute of Advanced Motorists, has retained last year's ranking (including a number one for value) and even moved up a place for its speed at settling claims.

There were many positive comments for Surety, with a number of drivers telling us the provider was reputable, while others praised the good value and excellent service.

4. Royal and Sun Alliance

Despite dropping from third to fourth place this year, Royal and Sun Alliance's reputation for overall service remains the same, and it's only dropped one place in all other categories.

Customers said RSA has always been polite and helpful, and praised the excellent service, pleasant staff, realistic price. If Royal and Sun Alliance continue like this, it's possible that it could win its way back into the top three next year.

5. SAGA

SAGA fell out of the top four in 2012's Driver Power survey and we predicted that it would slip out of the top 10 in this year's survey – but it looks like we were wrong. The insurer improved in all categories, but most impressive was a seven place rise in the speed of settling claims category. One customer described SAGA as "a fair company that listens to your questions and gives a good deal."

6. Liverpool Victoria 

Liverpool Victoria dropped one place overall last year, but it's managed to work its way up to sixth in this year's survey. It improved in all categories and rose an impressive five places for the time it takes to settle claims, while finishing third for value for money. One driver said: "Very reliable and good value – when I’ve made a claim, everything has been settled quickly and hassle free."

7. John Lewis Insurance

John Lewis is this year's highest-ranked newcomer, finishing fifth in two categories and seventh in another three categories. It beats Groupama, our second-highest new entry, which ranked 17th for value. One impressed customer said: "Cover provided represents excellent value, and all communications are clear and easy to understand."

If John Lewis maintains this level of quality and affordability, there's a chance it could break into the Driver Power top five.

8. RIAS

In previous Driver Power surveys, RIAS finished in the top five for both communication and value for money, but it's slipped down to eighth in both categories this year. Many drivers weren't as happy with the quality of service, with one saying: "Communication skills have been disappointing." 

Should RIAS continue to let quality fall, we wouldn't expect to see it in next year's top 10 list.

9. Groupama

Newcomer, Groupama, made quite a mark in 2013, where its only weakness was value for money. Its staff were described as helpful and very experienced, while others praised it for perfect communications, competitive rates and its ability to take ownership when a claim is required.

Other car insurers should have a lot to worry about if Groupama can reduce its costs over the next 12 months, while delivering the same excellent service.

10. Co-operative Insurance

Despite dropping down the rankings over the years, Co-operative Insurance's overall strengths have helped it stay in our top 10. Ratings for helpfulness, attitude and overall service didn’t change, but the Co-op's speed at settling claims – its biggest strength last year – is now a weakness.

It's unlikely the insurer will stay in our top 10 if they continue to slip in this area. However, the company's was praised in others, with drivers commenting on how friendly and and helpful the customer service team was.

Sources: Best car insurance companies | Carbuyer http://www.carbuyer.co.uk/tips-and-advice/141923/best-car-insurance-companies#ixzz3fdhjhwJN